Dawrak guide
How to use Dawrak
Step-by-step guides with screenshots, for businesses and their staff, and for customers joining a queue or booking a time.
For businesses and staff
Set up your business, run the live queue, take bookings, and manage your team.
- Create your account and businessSign up, set up your business profile, and find your way around the dashboard.
- Create and manage queuesCreate a queue, describe it for customers, and pause, close, or delete it.
- Share your QR code and linkPrint the sign for your door, share the link online, and show the code from your phone.
- Run the live queueCall customers, mark them served or absent, add walk-ins by hand, and approve requests.
- Show the queue on a screenPut the current number and the next people on a TV in your waiting area.
- Set up remote bookingLet customers book a time from a link, with rules that keep walk-ins fair.
- Handle bookings day to dayConfirm, check in, and cancel bookings, warn people when you run late, and handle no-shows.
- Reservations for pitches and courtsLet bookings hold the whole resource while walk-in groups use the gaps.
- Control who can joinApprove people before they join, require an in-store code, and skip people who do not come.
- Invite your staffGive operators their own sign-in to run the live queue.
- Business profile and planKeep your details up to date, check your limits, and get help.
- Customer and staff notificationsChoose which messages customers get, and alert staff when someone needs approval.
For customers
Join a queue, follow your ticket, and book or check in to an appointment.
- Join a queueScan the code or open the link, type your name, and you are in line.
- Your live ticket and alertsFollow your place in line and get a notification when your turn is close.
- Book a timePick a day and time from the business's booking link and get a confirmation.
- Check in and manage your bookingSay you have arrived, cancel if you cannot make it, and what happens if you miss it.
Still need help?
Business owners can reach the Dawrak team from Help & Support in the dashboard.